Streamate and getting qualified for Gold Shows

[bongacams]

Anyone else having an issue getting qualified for Gold Shows on Streamate? I have been working there for 3 months, working almost everyday, making about $1k per week, using their encoder, all 5 stars and approx. 75% of my time is in paid chat. I have guys ask me every single day why I don't offer Gold Shows. In fact, they get very frustrated and message me and say they have been waiting all night to take me to exclusive, but rarely get a chance because I am constantly getting taken there.
It is extremely frustrating and every time I contact support on this, they cut and paste the same message over and over...yet I have every criteria to meet the requirements. I am not sure I want to spend my time on their in their party chat much longer, I was hoping to just do Gold Shows on there.

Does anyone have any insights into this?

 

[bongacams]

Yes, same story here..contacted them 3 times...nothing,not that i want to do gold shows, but it kind of keeps bothering me