Streamate closed my account

So I got an email this morning from streamate telling me that my account had been closed and the reason is probihited roleplay, and I’m still confused coz roleplay is my least favorite thing to do when it comes to private chat, and I swear to my life that I would never ever offer a client a roleplay just to get an private coz I know I do well on the site and never even asked a client to take me private ever coz I always let the client initiates the private chat or wait for them to asked me if I wanna go private with them. I’m still in shocked getting an email telling me that they closed my account, I’m just thinking maybe it’s just a misunderstanding with my end and a client. And I’m wondering if being closed is different from being permanently closed? Guys please I need your help and insight about this coz I do love my job, my clients and I always put me dedications to it and I just don’t know what to do now?
 
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