Streamate connection problem

[belletaylor]

Is anyone experiencing guys getting kicked out all the time? I've been dealing with connection issues for the past 3 weeks and guys are unable to stay connected. I'll have a full room, then suddenly everyone gets kicked out. After they say "hi" they've immediately logged out, everyone is popping in and out, or some will get disconnected from privates right away. Im the only girl in my category with 0 people in my room everyday now, while all the other girls are being taken private. It's killing me. I don't know what to do. Streamate support isn't being helpful at all. I have fast internet, hardwired, and i've tried restarting and stuff. Nothing is working. Can you guys offer some suggestions please?

 

[breekane]

Hi,
I'm one of the visitor guys and I'm experiencing this kick-out problem since a few weeks too. Now I'm not able to stay connected to any model longer then a few minutes or even seconds. And it seems to getting worse as longer as I stay on the site. The problem seems to happen only in the evening and night. I have tested the connection on day lately and it worked fine. Therefore I suspected it was caused by overload; too many people on the site. But I'm not sure because it has worked for years very fine. It's very frustrating but it occurs with every model I try to connect with. It's interesting what you say because I asked models if they have received comments from other guys about connection issues and they said no. I have contacted costumer service about the problem and they suggested it was a browser problem. So I tested different browsers but the problem was in all of them so it's not browser-related. I hope this will be solved quickly as it is very irritating and for the models too as you told.