Sorry to hear you've been having problems! Try following the steps below for setting up:
First, download and install Lovense Connect on your phone or PC and Lovense Browser on your computer.
1. Connect your toy to the Lovense Connect app.
2. Open Lovense Browser on your computer and click on the extension icon in the top right corner. Then, log in.
3. After logging in, you will see 'Settings' and 'Give Control'. Choose 'Settings'.
4. You will then see the 'Toy Status' panel on the RIGHT.
a. If you’re using the mobile app, click Connect by Mobile and scan the QR code.
b. If you are using the PC app, click Connect by PC.
5. After that, you can add cam sites and configure your settings.
6. After you've configured your settings, please make sure to click Save button in pink at the upper right corner.
7. Go to Chaturbate and start camming.
For more info, please check out this link:
Lovense Cam Model Video Setup Guides
