linda
Full Member
It's been a while, thought I'd ask this to get a model's opinion about when a customer asks for a refund on a "final sale" (Please do read the scenario)
[Full disclosure, I'm of the opinion that it should be refunded...so there may be a few biases]
Scenario:
Model (let's call her Molly...a pseudonym for this scenario) has an OnlyFans at $20 a month (but a 1 year discount of $144).
After doing 1 month and seeing the content, I sign up for a 1 year renewal
Molly, after a 4 months, decides to turn it into a free account.
Molly sets the subscription price to free, and "hides" all other posts so they are no longer visible. (She did this 2 days before Christmas, and acted on Twitter that it was her gift to everyone, that she created a "free" OF)
Molly is still posting "new" content, but it's definitely intermixed with some of the old posts and there isn't any of the "free" sets anymore.
I messaged her, a few days after it happened, saying exactly as follows "Not to sound ungrateful...but you changed your OF to free, and removed all the past posts
I had signed up for a year..so now I am stuck paying the remaining 7 months, for things people are getting free. Why didn't you at least create a new OF one labelled free. Now I can't view some of the older sets that you had posted" (I'm aware, I said 7 months, but I checked later and it was closer to 8 months)
Molly replied sorry, and if I wanted one of her topless sets (which as an fyi all of her topless sets combined to only about $50...of the ones I haven't already purchased). [Didn't take her up on that offer]
I responded, seeing if she would do a full nude one/two picture custom, in a pose that would be her most risque. (fyi, she did apparently post pictures like this a few months later as a ppv).
Molly replied no, she isn't doing any shoots like that.
To which I replied, if she would make an exception; as she did delete all her posts and I'm stuck paying
Molly replied no, and that her prior posts were "previews" for paid content (which is 90% true, but there were still about 10% of posts I would guess that was not PPV content)
OnlyFans Support gets involved
At this stage, I contact OnlyFans Support requesting a refund of just 7 months remaining they claim they are just a social media network and it's between me and the model and unless I had proof saying she wouldn't delete the content they would do nothing; unless she requests they refund me
Contacting Molly, I mention my dislike towards how she dealt with things and that she did indeed have non-PPV content prior. I ask her to request from OF support a refund of my remaining time. *Posts are read, but no responce*
Try a week later saying content was deleted, and I would like a refund
Molly responds "Content was archived not deleted. There was another reason for doing that as a lot of pics/vids were being leaked and if 5000 new fans had access to that, there would be no doubt more leaks."
tl;dr; A model delete her content and switched to a free account and I'm stuck paying the 7 months to get the same stuff everyone else is getting for free
*****************************************************************************************************************
*************So at this stage, do you think a refund I'm justified in asking for a refund?***********************
******************************************************************************************************************
Continued story (with OF support):
I contact OF support, to see if they will do anything, they respond that the model is allowed doing that and all sales are final; and apart from her blocking me I am not entitled to a refund
I point out their TOS final sales doesn't apply in this case. I also ask the following scenario "If a model were to remove all content and stop posting completely and create a different free account, would I be entitled to a refund"
OnlyFans support responds all sales are final (and it's between me and the model, and not them), and that to the scenario I suggested...if a model were to do such a thing they would issue a refund (after they confirmed the model had no intent of posting more content)
I point out their TOS means they are part of the contract as well (notice that they are now changing their TOS....wonder why....), I also point out that in the scenario which they agreed would require a refund, the only difference is she switched the price to free instead of creating a new account.
I also pointed out, the way they structured everything, and their TOS there was a breach in contract from the subscription (as when you sign up, it shows the amount of posts/pictures/videos there are...and by deleting it all the contract was substantially changed...which where I live breaks the contract)
They still say all sales are final, and the only method would be Molly needing to request. I keep contacting Molly, she eventually says she will contact OF. OF support claims she didn't request a refund, I ask her, she gets me the ticket number, I contact OF and learn she didn't request a refund. I tell her what OF told me, and she sends me one last message that she was told it was final sale before blocking me.
I've since informed them that I'm blocked, so even according to what they said I should be entitled to a refund for the remainder of the time. They have since closed my support ticket without a response or refund.
I get that it's only "$84" that I would be out...but I think it's about the principle of things. OF is trying to hide behind their TOS (which again they are changing, and the contract part I am seriously wondering if they changed it to protect themselves from requests like mine...where I flat out told them they are part of the contract).
On a different note to models (and those reading this far)...is the new OF TOS they are suggesting not super scary? They are essentially linking any subscriptions/content as a direct contract between the model and customer...that mean's any dispute resolution could have major consequences (ie it becomes a scenario that you could now be doxed...given any contract disputes would be between you and the client...instead of OF as the intermediary in the contract)
[Full disclosure, I'm of the opinion that it should be refunded...so there may be a few biases]
Scenario:
Model (let's call her Molly...a pseudonym for this scenario) has an OnlyFans at $20 a month (but a 1 year discount of $144).
After doing 1 month and seeing the content, I sign up for a 1 year renewal
Molly, after a 4 months, decides to turn it into a free account.
Molly sets the subscription price to free, and "hides" all other posts so they are no longer visible. (She did this 2 days before Christmas, and acted on Twitter that it was her gift to everyone, that she created a "free" OF)
Molly is still posting "new" content, but it's definitely intermixed with some of the old posts and there isn't any of the "free" sets anymore.
I messaged her, a few days after it happened, saying exactly as follows "Not to sound ungrateful...but you changed your OF to free, and removed all the past posts
I had signed up for a year..so now I am stuck paying the remaining 7 months, for things people are getting free. Why didn't you at least create a new OF one labelled free. Now I can't view some of the older sets that you had posted" (I'm aware, I said 7 months, but I checked later and it was closer to 8 months)Molly replied sorry, and if I wanted one of her topless sets (which as an fyi all of her topless sets combined to only about $50...of the ones I haven't already purchased). [Didn't take her up on that offer]
I responded, seeing if she would do a full nude one/two picture custom, in a pose that would be her most risque. (fyi, she did apparently post pictures like this a few months later as a ppv).
Molly replied no, she isn't doing any shoots like that.
To which I replied, if she would make an exception; as she did delete all her posts and I'm stuck paying
Molly replied no, and that her prior posts were "previews" for paid content (which is 90% true, but there were still about 10% of posts I would guess that was not PPV content)
OnlyFans Support gets involved
At this stage, I contact OnlyFans Support requesting a refund of just 7 months remaining they claim they are just a social media network and it's between me and the model and unless I had proof saying she wouldn't delete the content they would do nothing; unless she requests they refund me
Contacting Molly, I mention my dislike towards how she dealt with things and that she did indeed have non-PPV content prior. I ask her to request from OF support a refund of my remaining time. *Posts are read, but no responce*
Try a week later saying content was deleted, and I would like a refund
Molly responds "Content was archived not deleted. There was another reason for doing that as a lot of pics/vids were being leaked and if 5000 new fans had access to that, there would be no doubt more leaks."
tl;dr; A model delete her content and switched to a free account and I'm stuck paying the 7 months to get the same stuff everyone else is getting for free
*****************************************************************************************************************
*************So at this stage, do you think a refund I'm justified in asking for a refund?***********************
******************************************************************************************************************
Continued story (with OF support):
I contact OF support, to see if they will do anything, they respond that the model is allowed doing that and all sales are final; and apart from her blocking me I am not entitled to a refund
I point out their TOS final sales doesn't apply in this case. I also ask the following scenario "If a model were to remove all content and stop posting completely and create a different free account, would I be entitled to a refund"
OnlyFans support responds all sales are final (and it's between me and the model, and not them), and that to the scenario I suggested...if a model were to do such a thing they would issue a refund (after they confirmed the model had no intent of posting more content)
I point out their TOS means they are part of the contract as well (notice that they are now changing their TOS....wonder why....), I also point out that in the scenario which they agreed would require a refund, the only difference is she switched the price to free instead of creating a new account.
I also pointed out, the way they structured everything, and their TOS there was a breach in contract from the subscription (as when you sign up, it shows the amount of posts/pictures/videos there are...and by deleting it all the contract was substantially changed...which where I live breaks the contract)
They still say all sales are final, and the only method would be Molly needing to request. I keep contacting Molly, she eventually says she will contact OF. OF support claims she didn't request a refund, I ask her, she gets me the ticket number, I contact OF and learn she didn't request a refund. I tell her what OF told me, and she sends me one last message that she was told it was final sale before blocking me.
I've since informed them that I'm blocked, so even according to what they said I should be entitled to a refund for the remainder of the time. They have since closed my support ticket without a response or refund.
I get that it's only "$84" that I would be out...but I think it's about the principle of things. OF is trying to hide behind their TOS (which again they are changing, and the contract part I am seriously wondering if they changed it to protect themselves from requests like mine...where I flat out told them they are part of the contract).
On a different note to models (and those reading this far)...is the new OF TOS they are suggesting not super scary? They are essentially linking any subscriptions/content as a direct contract between the model and customer...that mean's any dispute resolution could have major consequences (ie it becomes a scenario that you could now be doxed...given any contract disputes would be between you and the client...instead of OF as the intermediary in the contract)