FINALLY! Just Received SM ID Verification Approval!

[vickyduchess]

Hey all, I just received approval on my re-verification documents, and thought it might be helpful if I posted the details of my experience, to assist those folks who are struggling and confused. I first tried to upload the docs on Sunday, 9/12, using my smartphone. I have a brand new iPhone 12, with a good camera and the lastest IOS, so my tech should have had more than enough grunt to be able to handle this task. When I completed the upload, a message popped up on my phone with a white check inside a green circle, and a message stating that my docs were successfully sent. I waited and waited to receive some kind of notification stating receipt of my docs at the very least, or even approval. When Friday rolled around, and nothing had changed, I emailed Liz that afternoon, and she replied that there was no record of my documents. I was confused! My tech is good....I received a successfully sent message, so no user error.....WTH??? The one area where I may have messed up is that I neglected to include my ID in the selfie that I took, however, that would not explain why they never received what I sent. Anyway, I went through the whole process again, same phone, same lighting, etc., but I did correct the selfie/ID situation. I sent it off on Friday, 9/17. On late Sunday night, I noticed that the large yellow banner on my profile page had disappeared. I emailed Liz today, around mid-morning, asking if they had received my documents, and she responded 30 minutes later (surprisingly fast!), saying that it looked like I had been approved! So, I guess the moral of the story is, keep a close eye on your profile page, and although we all hate to bug Liz when we know she is completely overwhelmed, it's probably a good idea to check in and see where you are in the verification process, because they may not be sending out any approval notices/banners/emails. Hope this helps!

On a side note....and this is not a criticism, merely an observation......since Streamate is essentially a TECH company wouldn't it make sense to have realtime chathost phone support, with a 24/7 call rotation? Just sayin'...........